Support
Support should answer questions before they become friction.
This page now works better as a premium Q&A hub. Instead of feeling like another contact form, it should quickly answer the most common buyer questions about shipping, pickup, returns, condition, and support response expectations.
Premium support Q&A
Answers buyers usually need first.
How quickly do you respond?
We aim to respond to customer support questions within 1 business day.
Do you offer shipping and pickup?
Yes. Eligible items can ship, and local pickup is available by appointment after purchase confirmation.
Where can I review return expectations?
Visit our Returns page to review return-related information before buying.
How do I understand product condition?
Use the Condition Guide to see how we describe open-box, verified, and new/sealed inventory.
What should I include when asking for help?
If your question is order-related, include your order number, the item name, and the issue you need help with.
Where do I send a direct support email?
Email customerhelp@palletreserve.com for direct assistance.